YVY Refund Policy

WE WANT YOU TO SMILE! IF YOU ARE NOT HAPPY WITH YOUR PURCHASE, LET’S FIX IT.

FEEL FREE TO CONTACT US IF YOU HAVE ANY QUESTIONS CONCERNING YOUR ITEM AT info@yvy.ch.

How do I return an item?

  • You have 7 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused, unfilled and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • You must send us an email at info@yvy.ch with the order information.

Send Items To:

YVY GmbH (Order Number)

Quellenstrasse 27,

8005 Zürich, Switzerland

Please note: CUSTOMERS ARE RESPONSIBLE FOR PAYING RETURN POSTAGE. 

Shipping costs are non-refundable.

Refunds & Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your can choose weather you want to replace your item with another YVY piece or get a store credit (valid for 2 years).

-> NON RETURNABLE ITEMS: CUSTOMIZED ITEMS, SALE ITEMS.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.